GENERAL TERMS FOR ONLINE RESERVATIONS OF ALBENA JSCO

RESERVATION AND ACCOMMODATION

The present terms for online reservations bind Albena JSCo to provide the requested and paid by the client reservation according to the presented by the client data in the reservation form concerning: name of client, hotel, period of stay, number of nights, number of adults and children, price for night.

The "Remarks" field in the reservation form does not have obligatory character for Albena JSCo and all the requests of the client, pointed in that field shall be satisfied only if and when possible.

In special situations that force change of the reservation details, Albena JSCo engages to provide to the client the relevant services in a hotel which class is not lower than the reserved.

PRICES AND PAYMENT

The prices pointed in the website of Albena JSCo are gross prices with 9% WAT, resort fee and insurance included. The whole sum that clients must pay is calculated automatically when reservation is made in accordance with the number of days stay, number of adults and children and with the actual price offer for the corresponding hotel.

Albena JSCo keeps its right to change the prices and special offers published in its website, in accordance with the market search and the free rooms at the moment. For reservations, already made, confirmed and paid by the client, the sum to be transferred does not change, no matter a new price offer is presented.

When making an online reservation, payment of the whole sum by debit/credit card should be made in the moment of booking. Transferring the whole sum by bank or in the offices of Albena JSCo should be made not later than 3 working days after reservation is made.

ANNULATIONS AND CHANGES OF RESERVATIONS

In case of annulation, no show or change of already paid online reservation by the side of the client, Albena JSCo refunds, when required, the sum paid and charges penalty of 20% of the whole sum.

TYPES OF PAYMENT

You can choose one of the following ways to make the payment:

  1. Internet payment with debit or credit card
    • When making an online reservation the sums mentioned shall be automatically drawn out from your card.

  2. By bank
    • The payment of the whole sum should be made not later than 3 working days after the online reservation is made. After payment is made, it is necessary to send copy of the payment order or paying-in slip on fax: +359 579 62575. The reservation number must be written in the reason or payment.
    • When using e-banking for payment, it is necessary to send the details of payment at e-mail: online@albena.bg.

  3. In the offices of Albena JSCo
    • The payment should be made not later than 3 working days after the online reservation is made.
    • When paying an online reservation in the offices of Albena JSCo, presenting a copy/print of the internet reservation made is necessary.

IMPORTANT!

If the online reservation is not paid in terms of 3 working days and if when paying by bank a copy of the payment document is not sent, your reservation shall be automatically cancelled by the reservation system.

In case you are not able to pay the sum for already made online reservation, please let us know at e-mail: online@albena.bg or call us at: +359 579 62327. If this term is not observed Albena JSCo is in its right to seek responsibility and penalties for made and not paid reservations.

When making a reservation, which starting date is on the next day, we recommend that you execute the payment by debit/credit card, because this accelerates the process of reservation.

The present terms are valid for all the reservations made from the following websites:
http://www.albena.bg, http://www.primorskoclub.com, http://www.whitelagoon-bg.com.

Please address your questions, concerning online reservations at e-mail: online@albena.bg or call at phone: +359 579 62327.

To continue with the reservation process you have to confirm below that I you are aware and you agree with the present GENERAL TERMS FOR ONLINE RESERVATIONS OF ALBENA JSCo

About US :

Comapany : Albena JSCo.
Address : Bulgaria, 9620, Albena Resort , Administration Building, office 206
Company ID: 834025872

Phone : +359 579 62327
e-mail: online@albena.bg